Head of Classes

Head of Classes

About Us

Tutorful is a six-year-old and thriving tech start-up based in the heart of Sheffield. We make tutoring affordable and accessible to all. We have over 10,000 tutors across the UK delivering over 12,000 lessons per week, both in person and online. Our revolutionary approach to tutoring and our fantastic growth have helped us become recognised as one of the top 100 startups in the UK. We have remained in a strong position and continued to grow in 2021, and we have exciting plans for growth and expansion in 2022 and beyond.


Purpose of the Role

Reporting into the CTO, who’s leading on this exciting company growth, you will be responsible for the management and growth of our classes teams and product. Taking an existing team of 5 and growing this rapidly in the next year. You will ensure that the platform has a consistent pipeline (new tutors / new classes onboarded) and will manage the end to end strategic processes.

Currently 100% of our business is via 1-1 sessions, you will be responsible for transforming this to 30-40% class contribution within a 2 year period.

Responsibilities will include:

  • Driving the vision and strategy for classes
  • Overseeing and coordinating the business to meet classes growth targets
  • Remaining knowledgeable about competitors, similar products and market trends
  • Researching and understanding customer segments and their needs for classes
  • Establishing metrics to measure the performance of classes and to drive the operation and direction of the product
  • Working closely with the classes operational and customer success teams to ensure we have a supply pipeline of the tutors and classes, and we are listing classes that provide the choice that customers want
  • Working closely with the marketing team on plans for driving new paying students to classes and building the classes brand
  • Working closely with the product and engineering squads so customers and tutors have a great experience of classes
  • Continuous improvement of operational processes


About you

You will be a strong leader, organised and ideally have experience of setting up a process for a new business practice and will identify with most of the below:

  • Strong ability to lead and grow teams
  • Strong operational management experience
  • Identify training needs across the business and run workshops
  • Presentation to exec / board level
  • Process driven and be able to evidence ROI and value add you’ve provided
  • Customer focussed background ideally in B2C
  • Preferably Ed Tech specialist or Market Place background
  • A strong understanding of verbal and use of written English
  • Experience reporting to senior stakeholders - Director or C-suite
  • Adaptability to work with multiple functions - Marketing, Finance, Customer Success & Product Squads


Why Us

At Tutorful you can expect a great working environment and to continually improve your skills

  • Salary - DOE
  • You will have 25 days holiday allowance, with an extra day for each year you are with us, up to 28 days. Need a little more? You can take an additional 5 days as unpaid leave
  • We have flexible working hours over the week around a set of core hours
  • You can work remotely as much as you like, whenever there is a pandemic. As things recover, we aim to get everyone back to the office together on a regular basis but still allowing a lot of flexibility
  • Everyone gets an annual training budget and there are opportunities to attend conferences and in-house training sessions.
  • We have regular company organised socials
  • You get £250 in lesson credit every year to spend on the Tutorful platform

Additional information

  • Remote status

    Flexible remote

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!


Concept House
S1 4LA Sheffield Directions

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